Refund policy

7-Day Return Policy
We offer a 7-day return policy, which means you have 7 days after receiving your kurti to request a return.

Eligibility for Return
To be eligible for a return, your kurti must be in the same condition as you received it — unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at info.jivitha@gmail.com
If your return is accepted, we’ll provide a return shipping label along with instructions on how and where to send your kurti. Items sent back without first requesting a return will not be accepted.

You can always reach out for any return-related questions at info.jivitha@gmail.com

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Damages and Issues
Please inspect your kurti upon receiving it and contact us immediately if it is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and make it right.

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Exceptions / Non-Returnable Items
We cannot accept returns if the damage was caused by not following care instructions. Please contact us if you have questions or concerns about your specific kurti.
Unfortunately, returns are not accepted on sale items or gift cards.

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Exchanges
The quickest way to get what you want is to return the item you have, and once the return is approved, make a separate purchase for the new kurti.

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Refunds
We will notify you once we’ve received and inspected your return and inform you if the refund is approved.
If approved, you’ll be automatically refunded via your original payment method within 10 business days.
Please note it may take additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since approval, contact us at info.jivitha@gmail.com