Frequently Asked Questions

Please do not accept a tampered parcel; we will not be responsible for it. Tracking details are emailed once dispatched.

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Yes! We deliver across India, including Metro, Tier 2, Tier 3 and remote locations.

The courier may contact you before delivery. If you miss the delivery, another attempt may be made. Please keep your phone accessible and coordinate directly with the courier when required.

Suggestion: Add an alternate phone number, specify a safe drop location, or use a trusted neighbour.

Yes, international shipping may be available. Shipping charges and delivery timelines depend on the destination and will be shown/applicable at the time of purchase.

• Log in at jivithacreations.com
• Select “My Orders” to view past orders.
• Order confirmations are also sent via email.

Yes, if the order has not yet been dispatched. Once shipped, the delivery address cannot be changed.

Yes. Your payment is secure. Jivitha uses a secure, encrypted payment gateway with SSL protection. We do not store your card number, CVV or banking passwords.

Want to verify us before you shop?
Simply search “Jivitha Creations” on Google. You can see our official business presence and verification information there, giving you an additional way to confirm that you’re shopping with the right Jivitha.

Look for:
✓ Jivitha Creations – Official Business Presence
✓ Secure HTTPS website
✓ Secure payment gateway at checkout

We believe you should feel confident before you pay, not after.

We NEVER store: Card numbers, CVV codes, or Banking passwords.

We accept Credit/Debit Cards, UPI, Net Banking, and Wallets.

All transactions are 100% secure via an encrypted gateway with SSL protection.

No. You can shop using Guest Checkout. Creating an account makes it easier to track orders, manage exchanges, save addresses and access your order history.

• Email: info.jivitha@gmail.com
• WhatsApp/Phone: +91 9891401888
• Business Hours: MON-SAT: 10:00 AM - 6:30 PM (Closed on Sunday)
• Store Address: Shivkala Apartment, D-19, Sector 51, Noida - 201301

We offer a 3-day size exchange from the date of delivery, subject to availability.

Products must be unused, unwashed and unaltered, with original tags and packaging intact.

Products purchased under Flat 50%/final-sale offers, customised products or products specifically marked non-returnable are not eligible for exchange.

• Contact us within 3 days of delivery through:

  WhatsApp/Call: +91 9891401888
  Email: info.jivitha@gmail.com

  Please mention your Order ID, reason for exchange and required size. Our team will guide you through the process.

1. Contact us within the applicable time period.
2. Share your Order ID and reason.
3. We confirm eligibility and availability.
4. For a size exchange, a ₹200 exchange fee applies.
5. Once the returned product reaches us and passes inspection, the replacement is dispatched.
   

If your product arrives damaged, defective or incorrect, please contact us within 48 hours of delivery.

Share clear photos and a full parcel-opening/unboxing video showing the issue. Once verified, we will arrange the appropriate resolution.

Our standard exchange is for size only. If you want a different product, colour or design, please contact us and our team can advise you based on availability and applicable charges.

Once the 3-day exchange window has passed, we cannot accept size exchanges or returns, except for verified product defects/damage reported within the applicable period.

Every product page includes a size chart with measurements. Please compare these measurements with a garment that fits you well before ordering.

Sizes vary by product. We generally offer S to XXL, with selected products/customisation available in additional sizes. Please check the individual product page for availability

Check the measurements on the product's size chart. If you prefer a more relaxed fit, you may consider sizing up

We recommend gentle hand washing in cold water with mild detergent. Avoid harsh scrubbing and wringing. Wash dark colours separately.

Some products may be machine washed on a gentle/cold cycle. However, handblock prints, embroidery and piece-dyed fabrics should be hand-washed. Always follow the care instructions provided with your product.

Turn the garment inside out and dry it in the shade in a well-ventilated area. Avoid direct sunlight and machine dryers to help preserve the colour and fabric.