• Dispatch in 2-4 working days; delivery in 6-8 working days, subject to courier.
• Working days are Monday-Friday; weekends not included.

• Orders are shipped in 2-6 working days (Monday-Friday only).
• Shipping rates as applicable at the time of purchase.

Please do not accept a tampered parcel; we will not be responsible for it. Tracking details are emailed once dispatched.

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YES - Pan-India Shipping! Our delivery network in India covers:

• All states & union territories
• Metro cities
• Tier 2 & Tier 3 cities
• Remote areas (may take extra days)

Before Delivery: The courier will call you to confirm a convenient time. You can provide specific delivery instructions.

If You Miss It:

• Courier will retry the next day.
• You can contact the courier directly (via SMS details).
• Reschedule delivery or keep your phone accessible.

Suggestion: Add an alternate phone number, specify a safe drop location, or use a trusted neighbor.

Yes, we do ship worldwide. Shipping charges apply to International orders and will be subject to rates at the time of purchase.

• Log in at jivithacreations.com
• Select “My Orders” to view past orders.
• Order confirmations are also sent via email.

Yes, you can change the delivery address as long as your order has not left the warehouse. Once the order has been shipped, it is not possible to modify the delivery address.

100% Secure Transactions: We use encryption, an SSL certified gateway, and two-factor authentication.

We NEVER store: Card numbers, CVV codes, or Banking passwords.

We accept Credit/Debit Cards, UPI, Net Banking, and Wallets.

All transactions are 100% secure via an encrypted gateway with SSL protection.

It is not required (Guest checkout is available), but creating an account gives you benefits:

• Faster checkout
• Wishlist & Order history
• Easy tracking & Manage exchanges
• Address book & Exclusive offers

• Email: info.jivitha@gmail.com
• WhatsApp/Phone: +91 9891401888
• Business Hours: MON-SAT: 10:00 AM - 6:30 PM (Closed on Sunday)
• Store Address: Shivkala Apartment, D-19, Sector 51, Noida - 201301

Exchange Window: Must be requested within 7 days of delivery.

Eligibility:

• Exchanges are allowed only for SIZE issues (subject to availability).
• Items purchased with promotional offers or under the "Flat 50% Offer" are not eligible for exchange.

Condition: Items must be unused, unwashed, unaltered, and with original tags intact.

• Email: info.jivitha@gmail.com
• Call: 9891401888 (11:00 AM to 10:00 PM, Mon-Sat)
• WhatsApp: Initiate a chat at +91-9891401888

1. Type 'Raise an Exchange or Return' via WhatsApp or Email.
2. Mention your Order ID.
3. Mention the Reason for Exchange.
4. Mention the product to be replaced along with the required Size.
5. Pay the differential amount (if any) once availability is confirmed.
6. Wait for approval. As soon as the returned product reaches our warehouse, the exchanged item will be dispatched (delivered in 3-4 business days).

Returns are only accepted if the product is damaged or defective.

Process:

1. WhatsApp +91 9891401888 with a photo and a full parcel-opening video clearly showing the defect.
2. After verification, a pickup will be arranged. (If pickup is unavailable, ship via India Speed Post; charges refunded via receipt).
3. Refunds are processed to the original payment source or Google Pay within 3 days of receipt.

YES. You can exchange for a different size, color, design, or a completely different product.

• Exchange Fee: Rs 200
• Price Difference: If the new item is higher priced, you pay the difference. If lower, there is no refund of the difference.

NO Exchanges Possible. NO Returns. NO Exceptions.

Please inspect your order immediately upon delivery and contact support ASAP if there are issues.

A Size Chart Image is available on EVERY product page containing detailed measurements for Bust, Waist, Hip, and Length.

Measurement Tips: Use a soft measuring tape, keep it parallel to the floor, and do not pull tight.

We generally offer S | M | L | XL | XXL (2XL) across most collections. Please check the specific product page for availability.

Generally, our kurtis have a comfortable, relaxed fit.

Recommendation: Choose your regular size. If you prefer a looser fit, size up. Always check the model height/size info and customer reviews.

Hand-Wash Recommended:

• Use cold water (30°C or less) and mild detergent.
• Gentle hand-wash; do not scrub hard or wring.
• Wash dark colors separately.
• Handblock prints: Turn inside-out and don't soak too long.

Some mill-dyed fabrics can be machine washed on a gentle cycle with cold water. However, Handblock printed, embroidered, and piece-dyed fabrics must be Hand-Washed only.

When in doubt, always Hand-wash!

CRITICAL: DRY IN SHADE INSIDE OUT.

• Turn garment inside-out.
• Hang in a shaded, well-ventilated area.
• NEVER use direct sunlight (causes fading) or a machine dryer.